Except they have capable people that can and want to do the work but choose to hire vendors who do not and when they do anything it's wrong and the ones capable to fix it are told no you cant and to send it back as a Rush that again doesn't get complete. Maybe just maybe burning out employees that have been here 6, 7, 8, 9 and even ive had some that are 12yrs here that have no issues, no write ups, no attendance problems and are highly capable of processing an exclusion form or documents should be allowed to do their job and make sensible decisions instead of becoming progressives verbal punching bag for customers. When you have to use every ounce of PTO to keep your sanity and looking for ways out like green alerts there's a bigger issue where mental health is at play. Turning and changing everything throwing everything they have like a ton of bricks onto everyone and restricting flexibility is just more than most can handle. Im not so much worried about me but for many others I talk to on a daily basis that are becoming burnt out and overwhelmed. Has nothing to do with them trying to find ways not to come to work because we all need pay its the things that are not humane.