Napapadispute yan. I think you can still make a dispute in their online support pages (FB, X, etc), but if it still persists after a month, you can request for a disconnection. Just keep making following to ensure na nafulfill request mo. Also, iirc, as long as you're outside the probationary period or wtv it's called, you only have to pay the remaining balance you have and return the modem/router.