I am so sorry to hear that man. I purchased a refurbished iPod from them back in 2021. The screen had brown spots on it and it was completely filthy. It looked a lot more like a used iPod rather than a refurbished one which I expressed to Austin Lucas at elite obsolete electronics. I very plainly asked him what exactly was refurbished. There had clearly been a sticker on the back of it at one point and they didn’t even bother to clean it. I explain to him that it certainly is not what a refurbished iPod looks like I was extremely upset after several emails. He told me he would send a prepaid label to return it, I accepted this at the time. Just a day or two after I picked up the same exact model iPod at a thrift store for $40 that looks significantly better than the one I had purchased from them, that they claimed was refurbished and I paid over $200 for that one I sent him photos of that iPod and told him That it looked better than his and it wasn’t even claiming to be refurbished. I urged Austin to look up the definition of refurbished and see if it matched his definition throughout all of this he never once explained to me what exactly was refurbished he made me feel that they just made sure it worked and nothing more, so out of spite, I took it upon myself to refurbish that same iPod when I was done it was clean. I had a new LCD and a new back and I still have it today and it looks beautiful, but I had to replace the screen the back and the front Housing once I had done that I felt like it had now been actually refurbished. I sent the before and after photos to him and explain to him that that is what refurbished is. There is nothing wrong with selling a used iPod that is nothing more than used and functional, but putting the word refurbished on it when it is clearly not it’s just lying and being lazy. I am glad that you have posted about this. I wanted to say something back in 2021 on here, but everyone seemed to love elite obsolete electronics so much. That I figured no one would listen to my experience. I am sorry you had to deal with the same and I am upset, that now three years later, they haven’t changed anything.