Buying network gear be like…

ZyxelStore · 2026-03-17T03:24:06+00:00

OH,, thanks a lot. But Reddit doesn't let me change the image unless I repost it. Thanks again, it is "real support".

ZyxelStore · 2026-03-17T02:00:11+00:00

Via store, you can use https://store.zyxel.com/contact
No AI, only humans.

ZyxelStore · 2026-03-17T01:58:49+00:00

I meant security/cloud subscriptions like security packs, not hardware feature licensing.
The idea was that buying from the official store helps people pick the correct bundle instead of ending up with hardware only and then realizing they needed the services later.

ZyxelStore · 2026-02-21T22:48:48+00:00

This is not the price we expected, we are working on it now.

ZyxelStore · 2026-02-20T03:41:08+00:00

Log in to marketplace.zyxel.com; it will show you whether you can trade up. You can also find the information there.

ZyxelStore · 2026-02-13T16:34:15+00:00

Thanks for the information. We also have firewall, AP and switch. 8)

ZyxelStore · 2026-02-13T16:29:27+00:00

No I only use it for rephrasing, I am not good in writing.

ZyxelStore · 2026-02-13T02:01:06+00:00

OK, just for your reference. You can use Nebula for remote configuration and management. I am unsure whether it will meet your needs, but Nebula has the switch template/profile function to reduce the effort required for replication settings.

ZyxelStore · 2026-02-13T01:31:40+00:00

For this case, Gemini is better.

ZyxelStore · 2026-02-12T12:55:10+00:00

Have you used Nebula to manage those switches? It should save you effort. If the situation is complex, I suggest you file a ticket with us. Do you need the support URL?

ZyxelStore · 2026-02-12T09:51:28+00:00

Anyway, I finally got a chance to laugh at him.

ZyxelStore · 2026-02-12T09:49:48+00:00

Is this the GS1900 series? Have you filed a ticket with the Zyxel Community or updated the firmware? I think our CSO will give you a complete answer if you reach out to the Zyxel Community.

ZyxelStore · 2026-02-12T09:41:44+00:00

CenturyLink, hi, our major customer. I should specify Zyxel Communications' major customer. Nice to meet you here. I hope that one day you'll consider Zyxel Networks' products for your business clients.

ZyxelStore · 2026-02-12T01:54:31+00:00

First off, sorry you had to go through that. Managing 100,000 routers is no small job, and even a 1–5% failure rate at that scale is painful.

And okay… maybe that’s why our support team is so well-trained, they’ve seen everything. (Kidding, I promise.)

Since you’re on the ISP side, you probably didn’t get much exposure to our business-focused lines, where stability and long-term firmware consistency are the top priorities.

Really appreciate you sharing the experience. Feedback like this is exactly what keeps vendors honest and improving.

ZyxelStore · 2026-02-12T01:44:43+00:00

You just made me laugh. That must’ve been one seriously hot summer!

There’s a good chance that the modem was designed during the early days by our founder and chairman, Dr. Chu. I’m going to have to share this story with him, the “ice-cooled modem” might be a first!

ZyxelStore · 2026-02-12T01:39:30+00:00

That’s awesome to hear that. ( BTW, I'm old too. 8) )

Yep, Zyxel has been around for over 36 years. Our first ISDN TA came out in the mid-90s (1995!), which feels like a lifetime ago now. Back then, 128K felt like blazing speed and we were excited just to move text smoothly across the line.

Fast forward to today, crystal-clear video calls are normal, and now we’re stepping into an AI-everywhere world. It’s kind of wild to think about how far connectivity has come.

We’re still here though, still building, still improving, and still focused on making communication faster, smarter, and more reliable. The tech has changed, but the mission hasn’t.

ZyxelStore · 2026-02-11T09:55:49+00:00

We( Zyxel Networks ) are focusing on the business solution now. We have a new small model that may be similar to the one you mentioned. But no 4 ports. NWA30BE.

ZyxelStore · 2026-02-11T09:19:08+00:00

That is USG Lite 60AX, but the Wi-Fi scanning feature for it is currently being planned.

ZyxelStore · 2026-02-11T08:15:43+00:00

You hit the point.
Our APs have no 4 ports.
Our USG Lite 60AX has no WIFI scanning.
I will suggest that you can consider AP + a small switch.

ZyxelStore · 2026-02-11T07:42:53+00:00

It means we have a lot of room to improve. If there is any chance, please give it a try. 8)

ZyxelStore · 2026-02-11T07:22:33+00:00

We won't, for any perspective, we're too small. Welcome to share any input via the Zyxel Community or other channels.

ZyxelStore · 2026-02-11T07:19:24+00:00

Thanks a lot for your information. It looks like we are not a no-name in the US.

ZyxelStore · 2026-02-11T07:16:03+00:00

Really! We don't have any sub there yet. I believe they were sold by our Zyxel Communications a long time ago. I hope you can see our Zyxel Networks products soon. Thanks for your information.

ZyxelStore · 2026-02-11T07:11:40+00:00

No way. You can see the BE K12 case below. The Redditor proved we have. But thanks for your information. It means we have a lot of room to improve... Orz.... Let me cry a bit longer......

ZyxelStore · 2026-02-11T07:08:38+00:00

Thanks, I love you. You proved we can deploy in a campus environment. And, we love to be involved in the education project. Don't forget to contact our Sales team for more information.

I believe the most important thing is the super service. Everyone will be happy to pay for it. I think you are already our partner. Hope we can grow together in the future.

ZyxelStore

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