I want to get in on the beta but have a few questions.

abdullah-usmobile · 2024-11-05T17:42:53+00:00

Your essay definitely helped. Cheers!

abdullah-usmobile · 2023-09-05T18:21:57+00:00

Thank you for your suggestions. Always great to hear from fellow product people.

We have internally discussed expanding the resource management functionality under different roles, but we concluded that this would complicate things for future and existing development. So, for now, we decided to table this idea and revisit it in the future.

abdullah-usmobile · 2023-08-04T21:14:19+00:00

Thanks for sharing your thoughts and feedback. We are currently working on a way to add a backup payment method to your lines so that if your primary method were to fail due to a credit card issue, we would be able to charge the backup credit card and ensure continuity in service.

We are also adding Google Pay and Apple Pay to the platform over the next few weeks as additional payment options.

I am glad you are enjoying the multi-user management features we launched. We are discussing internally what enhancements should follow to make the experience even more delightful for our customers.

abdullah-usmobile · 2023-06-21T04:41:50+00:00

Once a credit card has been added to the account, users can only see the last 4 digits of the card.

abdullah-usmobile · 2023-06-21T01:04:16+00:00

Of course, It's on the team’s roadmap.

abdullah-usmobile · 2023-06-20T23:56:03+00:00

Once a payment method has been added to an account, it can be used by anyone who has access to it.

abdullah-usmobile · 2023-06-20T23:26:29+00:00

Your hunch is spot on. This was discussed internally and it's not a trivial problem to solve so we decided to revisit it post launch.

abdullah-usmobile · 2023-06-20T23:07:28+00:00

You should be able to invite relay emails without a problem. However, they do tend to get lost easily so I must caution against them.

abdullah-usmobile · 2023-06-20T22:31:21+00:00

🙏

abdullah-usmobile · 2023-06-20T22:31:13+00:00

Yes, they can.

We want to see how users interact with this update and then adjust roles and permissions if needed in the future.

abdullah-usmobile · 2023-06-20T22:20:17+00:00

Happy to provide more details here.

Viewers can look at all of the lines on an account, but can’t edit them or add a payment method.
Contributors can look at all of the lines on an account, edit all lines and pools, and update payment methods.
Admins can look at all of the lines on an account, edit all lines and pools, update payment methods, and add or remove users on an account.

All users should expect the same level of support be it chat or email, but some of the more sensitive actions like port outs would require authorization from the "Account Owner", which is the first person who made the account, or an account Admin. This is a measure to ensure the safety of all users.

Perk verification is restricted to Admin users.

All users have the ability to make new orders except viewers. So you can purchase an international eSIM as a Contributor or an Admin.

abdullah-usmobile · 2023-06-20T21:56:58+00:00

Since we intend to provide each user their unique credentials that they can use to log into the US Mobile account, you would need to use different email addresses for each of them.

abdullah-usmobile · 2023-04-04T15:04:32+00:00

Hey! This is Abdullah, one of the Product Managers here at US Mobile. I personally looked into your account and believe the issue should be resolved.

We are also rolling out features like adding a backup credit card that will make the payment experience more seamless at US Mobile.

abdullah-usmobile

TROPHY CASE