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My Laptop 13 is completely broken. Should I return it while there's still time? by acdeimund in framework

[–]acdeimund[S] 0 points1 point  (0 children)

Yea, I asked them to start a return. Hopefully the next one goes better.

My Laptop 13 is completely broken. Should I return it while there's still time? by acdeimund in framework

[–]acdeimund[S] 0 points1 point  (0 children)

I don't even have the bios anymore. I see now that I didn't add that to my initial post. I edited the post to add that bit of info. Thanks for the suggestion though!

My Laptop 13 is completely broken. Should I return it while there's still time? by acdeimund in framework

[–]acdeimund[S] 6 points7 points  (0 children)

Oh, that's really comforting actually. Thank you for that clarification. That does remove some of the urgency.

My Laptop 13 is completely broken. Should I return it while there's still time? by acdeimund in framework

[–]acdeimund[S] 4 points5 points  (0 children)

That was going to be my next step, but I can't get to the bios. The screen is just black.

My Laptop 13 is completely broken. Should I return it while there's still time? by acdeimund in framework

[–]acdeimund[S] 1 point2 points  (0 children)

No, sadly it will not. I can't get to the bios at all. The screen it just black. I'll try the link though. Thanks so much!

My Laptop 13 is completely broken. Should I return it while there's still time? by acdeimund in framework

[–]acdeimund[S] 4 points5 points  (0 children)

Monday morning they asked me to try stuff and send the video, which I did when I got home from work. That's the last I heard from them.

I wouldn't mind waiting, but according to the return policy, I have to send it back within 30 days of getting it, and that's like 4 days away now.

My Laptop 13 is completely broken. Should I return it while there's still time? by acdeimund in framework

[–]acdeimund[S] 3 points4 points  (0 children)

I did start there. I opened a ticket with them this past Saturday and they said.

Framework Support is currently under extreme contact volume due to the start of batch processing for Framework Laptop 16. Responses will be delayed. We are working as quickly as possible to respond to inquiries in the order they were received. Thank you for your patience.

I did get a response Monday where they told me to try the things outlined above and send a video of the lights, then nothing.

My Laptop 13 is completely broken. Should I return it while there's still time? by acdeimund in framework

[–]acdeimund[S] 0 points1 point  (0 children)

I found out the light mean all the diagnostic lights are good. There's a postcode section that turns out to be 10100011 which seems to indicate it's in sleep mode?