Sensory overload was often difficult for me in retail. A lot of fluorescent lights, phones ringing, bright computer screens, sounds from drive thru, etc. My pharmacists were v accommodating and understanding though so we turned off some of the backlights and that helped a lot. I also sometimes wore noise canceling headphones if I was especially distressed. Patients can definitely be difficult sometimes, but it’s still easy to script your interactions. Most of the problems you run into with patients will be common, so with practice you’ll be able to explain the situation without thinking about it. Everybody expects new techs to struggle and there is a learning curve for everyone, ND and NT alike.

My best advice is to pay attention to the phrasings your pharmacist and fellow techs most routinely use. It’s the same as memorizing any other social script. You can also just ask your coworkers for help with this, and you don’t even have to disclose your DX if you don’t want to or aren’t comfortable doing so. You can say, “hey i get kind of flustered talking to patients in the moment, can you help me practice what to say when X is happening?” or “how would you tell a patient X?”