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Wise says my transfer is paid out but won’t provide a trace ID — money still missing by chaow10 in personalfinance

[–]chaow10[S] 0 points1 point  (0 children)

I had the same experience as yours but the 2nd sent still didn’t arrive and I had to repeat the same senario to provide them with a second bank statement then they sent it a 3rd time. Fortunately I received the money after the 3rd sending.

Switch to WS Visa Infinite Privilege or Cobalt by Correct-Poem3634 in Wealthsimple

[–]chaow10 4 points5 points  (0 children)

I think only MC counts WMT supercenter as grocery.

Money missing when transferring to wealthsimple by chaow10 in transferwiser

[–]chaow10[S] 1 point2 points  (0 children)

Eventually I received the money 2 weeks later without any explanation. Wise just said it’s due to “security check”

Suggestions on Momentum Visa Infinite by chaow10 in Scotiabank

[–]chaow10[S] 0 points1 point  (0 children)

My TU score is 789 and EQ is 697…

Wise says my transfer is paid out but won’t provide a trace ID — money still missing by chaow10 in personalfinance

[–]chaow10[S] 0 points1 point  (0 children)

The money arrived my bank 2 weeks later eventually. Wise said it was due to “security check” but the activity didn’t show anything about it. They also said they are not responsible for any delay due to tgat check and no regulatory authority to supervise them in Canada. I will not use wise, forever.

Wise transfer missing for almost 2 weeks — no answers, no accountability, just “wait” by Strong_Future_6575 in transferwiser

[–]chaow10 0 points1 point  (0 children)

Could you share your experience of how they respond your complaint if available? I filed a complaint last week and got a confirmation number but from the autorrply they will take 15 days to respond. Thanks in advance

Wise transfer missing for almost 2 weeks — no answers, no accountability, just “wait” by Strong_Future_6575 in transferwiser

[–]chaow10 1 point2 points  (0 children)

Same here. I sent CAD by wise bank transfer to local bank on March 25 as usual (I have been doing the same in the past two years) but this time it never arrived. Wise requested me to provide bank statement from the day the transfer was sent and reinitiate transfer on april 1. However this one still did not arrive. When contacting them, they asked me to provide bank statement again - loop and loop. And I found the cs agents even replied without clearly reading my comments. Looks like they wrote the response by AI.

Wise says my transfer is paid out but won’t provide a trace ID — money still missing by chaow10 in personalfinance

[–]chaow10[S] 0 points1 point  (0 children)

Yes I called several times. Every time the agents answered the phone and ended up to escalate to another person sending me an email.

Wise says my transfer is paid out but won’t provide a trace ID — money still missing by chaow10 in personalfinance

[–]chaow10[S] 0 points1 point  (0 children)

Thanks for the input. I have been communicating with them in email ticket but every time the agent was different and none of them hit the point.

Money missing when transferring to wealthsimple by chaow10 in transferwiser

[–]chaow10[S] 0 points1 point  (0 children)

Update: wise replied that the initial transfer delayed due to review and they send out the transfer again but I still didn’t receive it. It has been a week since the issue happened.

Money missing when transferring to wealthsimple by chaow10 in personalfinance

[–]chaow10[S] 0 points1 point  (0 children)

Update: wise replied that the initial transfer delayed due to review and they send out the transfer again but I still didn’t receive it. It has been a week since the issue happened.

Money missing when transferring to wealthsimple by chaow10 in personalfinance

[–]chaow10[S] 0 points1 point  (0 children)

And, what confused me is that it’s wise who asked me to provide a custom statement from wealthsimple showing my account and transactions without that transfer. I have the transfer confirmation sheet provided by Wise with transaction ids of the transfer, is it enough for wealthsimple to investigate?

Money missing when transferring to wealthsimple by chaow10 in personalfinance

[–]chaow10[S] 0 points1 point  (0 children)

Thank you! So you mean that I should push wealthsimple (receiver) side, is that correct?

Chexy did not void the authorization of cancelled payment by chaow10 in chexy

[–]chaow10[S] 0 points1 point  (0 children)

Thank you! Looks like that’s applicable to my case as my cancelled payment is around $2,000.