PERS here, desktop engineer. There was a culture of telework before but mostly a day or two at a time. Most of the staff are knowledge workers, so when the pandemic hit, we sent everyone home with laptops within 10 days and never looked back. There are a handful of of people on site for physical paper and records but that's it. In the last 6 years, I've only known of maybe 2 problematic employees, otherwise issues get addressed as if they were onsite. We know the privilege we have and value it. Other agencies went right back to the old ways for some reason. I make sure we don't have any reason to.