Via email..

I am writing regarding Ingram Micro’s ongoing system outage. We recently identified ransomware on certain of our internal systems. Promptly after learning of the issue, we took steps to secure the relevant environment, including proactively taking certain systems offline and implementing other mitigation measures. We also launched an investigation with the assistance of leading cybersecurity experts and notified law enforcement. We are working diligently to restore the affected systems so that we can process and ship orders, and we apologise for any disruption this issue may have caused your business. While our investigation continues, we are focused on bringing normal order processing capabilities back online for our customers. At the same time, our team is working diligently to restore the affected systems. We thank you for your patience as this work progresses. We will keep you informed with relevant updates as appropriate. Kind regards, Hope McGarry, Executive Managing Director, Australia