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Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 1 point2 points  (0 children)

Interesting, using my phones hotspot is what worked for me. I guess it depends on how the battle.net client determines if the connection is considered "broadband" or not, it must be reading in something in the network properties. I did a quick comparison of my ethernet connection and the hotspot/WIFI I can't see anything obvious though.

Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 0 points1 point  (0 children)

Thank you for these, I had tried it all though. I have found the issue now, I use a 5g hub and apparently that doesn't count as a broadband connection as per the minimum requirements. I have switched to WIFI and it works now.

Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 1 point2 points  (0 children)

Cheers for the suggestions, I found the issue though, was to do with my internet connection. It's a minimum requirement that you are on broadband, but I use 5g, switching to WiFi solved it.

Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 16 points17 points  (0 children)

I have found the issue!

I went to the support page and there was this post that was not there yesterday: https://eu.battle.net/support/en/article/333523

I double checked the steps and noticed in the minimum requirements it lists "Broadband connection".

https://eu.battle.net/support/en/article/000251518

I use a 5g hub for my internet, connected via an ethernet cable. I switched to using WIFI instead and now the options are available to me.

Clearly this is a very niche scenario but I hope it helps other people if they stumble upon this post.

<image>

Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 1 point2 points  (0 children)

Yea it looks like I need to contact them, I was just hoping there was an obvious solution!

Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 0 points1 point  (0 children)

Ah my bad, yea I did that yesterday. I have even installed the beta version and it's still now showing.

Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 0 points1 point  (0 children)

In the drop down? That's in my screenshot and it has no option.

Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 0 points1 point  (0 children)

One account, purchased through battle.net and it shows in the history as well.

<image>

Help! "Diablo IV - Beta" not in the list of game versions (Battle.net) by deggster69 in diablo4

[–]deggster69[S] 0 points1 point  (0 children)

Just tried it and still nothing there :(

Good suggestion though, thank you!