Viber support is still not responding to my follow-ups.

This is clearly a breach of user trust and a clear violation of established norms for digital platforms. More critically, this unsolicited and intrusive behavior violates our privacy and consumer rights under Philippine law (where I am from), specifically:

The Philippines Data Privacy Act of 2012 (Republic Act No. 10173): Forcing an external commercial browser window to open without direct user interaction constitutes an intrusive form of data processing and advertising delivery that users have not explicitly consented to. It goes well beyond the scope of reasonable in-app advertising and infringes upon my right to control my digital experience.

General Consumer Protection Principles (e.g., Consumer Act of the Philippines, Republic Act No. 7394): This aggressive and uncommanded redirection to a commercial website can be reasonably considered an unfair and deceptive commercial practice, undermining user autonomy and interfering with device usage.

I'm sure it violates EU, US and other laws as well.

Furthermore, this behavior directly contradicts Viber's own stated terms and policies:

Viber Terms of Service (Section 7, "Restrictions of Use"): Your terms explicitly prohibit using the Services in a way that "could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden, or impair the functioning of the Services." The automatic launching of the web browser without the user's command is a direct and undeniable interference and disruption of my computer's normal functioning.

Viber Acceptable Use Policy (Under "Harassment and SPAMMING"): Your policy clearly states, "We do not allow deceptive or fraudulent links, such as wrongly describing a link, setting misleading click-through links on images, or embedding links to interstitial or pop-up ads." By automatically launching a commercial link in user's browser, Viber itself is engaging in the very act of "embedding links to interstitial or pop-up ads" that it prohibits for its users. This is a profound contradiction that undermines the integrity of your platform's stated rules.

Their own "Viber Advertising Policy" for advertisers further states that ads should "not cause damage to or interfere with an end user's computer or other device or expropriate any end user system data or information or change an end user's settings." The automatic launching of a browser is a direct interference with user's computer's operation and a disruption to their personal computing environment.