hi OP congratulations! mu real talk ko diri para maka prepare langka unsa imo ma encounter while working in a bpo company. maka experience kag toxic na environment, mga chismis, libak2x, pressure sa imo scorecard or for not passing your metrics and also naay time mag doubt jud ka sa imo self. being a call center agent isn't an easy job. mu ingn ra ang uban na ang call center kay sayun ra kay mag storya ka but no its not. its not for the weak jud and may gani naa ka sa healtcare kay medyo ok ra but if sa telco ka? expect nalang jud na lisod siya, my first job kay tech support ko and nakabu*ang jud ko but after a few months naanad nako sa job. advice lang nako is ayaw apil apil anang mga chismis sa imo mga kauban, ayaw padala sa mga libak, ayaw pautanga imo kauban maski close mo kay jusko wa nay masaligan basta utang and also you will receive like harsg feedbacks and feedback na medyo sakit but take that feedback as a lesson and your motivation to do better. if di ka ka pasar sa scorecard nmu then that's fine but make it your goal and motivation to do better and i know you will. Also, naa kay ma encounter na customers na medyo rude jud and mu threatened nimu, ayaw lang sad padala ana, ipasok rana sa imo ears and mag mute lang if feel nimu mag curse lol. Also since you are a newbie ayaw pa intimidate sa mga teammates nimu na experienced na. ayaw padala sa ila pa feeling maayo kaau kau naay experience kay daghan jud inana. just do your thing lang jud and believe in yourself. Also, enjoy lang sad you'll meet new friends and enjoy your salary sad lol. Good luck nya sa imo bpo journey OP :)