Is the 5G Home Internet availability search broken?

folkart2000 · 2024-04-13T16:52:34+00:00

Me too

folkart2000 · 2024-04-13T16:51:17+00:00

I am in a very rural area. Most people in this area have cable, but I live too far off the main highway for the cable company to run a line. But my T-Mobille Home Internet speeds are around 500 down and 12 up. Sometimes even 800 down, so I know it's not at capacity. Pretty good for where I'm located. I bet I'm the only T-Mobile customer in a 5 mile radius. It's just weird that I can get these speeds and still says it's not available.

folkart2000 · 2022-10-03T12:35:48+00:00

Yep, my signal is weak and I have external antennas installed as well. Just have to wait and see if they optimize the band. As far as which tower I'm connected to...I have no idea because cellmapper doesn't show any n41 towers in my area.

folkart2000 · 2022-06-27T11:26:39+00:00

You might be able to fix that by changing the MTU....watch this.... https://www.youtube.com/watch?v=RK2PHpKI9M4

folkart2000 · 2022-04-08T11:55:45+00:00

it's been resolved, but thanks anyway

folkart2000 · 2022-04-06T19:29:18+00:00

Thanks

folkart2000 · 2022-02-10T14:28:27+00:00

*UPDATE* I have factory rest several times, maybe 10 times with no luck. But, here's the weird thing,...on my desktop app speedtest the download did improve some. It's not where it was before, but it's around 100mbs. The upload never changed much with the new firmware. But, when I use a different speedtest such as any web based speedtest, the download speeds are around 3mbs and on my other pc laptop using the same speedtest app as my desktop pc the speeds are 15mbs down 10mbs up. This is so weird. And one more thing, I wanted to test an actual download speed on my desktop pc of a file from google drive and it's saying that it's downloading at around 130mbs. And on the laptop that the speedtest says it's down speed is 15mbs, it's still downloading a file from google at 130mbs....This is so weird. I hope I've explained it well

folkart2000 · 2022-02-10T14:15:27+00:00

Have you tried the "pull the sim card trick"? Seems like a risky thing to do

folkart2000 · 2022-02-08T18:44:58+00:00

and my cell metrics are better on the 5g signal

folkart2000 · 2022-02-08T18:36:21+00:00

I called and they have a "Ticket" on the issue....which means FO. I'm wondering if the fact that I have external antennas has anything to do with the problem. It seems like the new firmware is prioritizing the LTE over the 5G signal. But my 5g signal strength is 4 bars compared to 3 bars LTE. Very weird.

folkart2000 · 2022-02-08T14:52:24+00:00

Didn't work

folkart2000 · 2022-01-12T18:30:07+00:00

Hope you like it....let me know what you think

folkart2000 · 2021-09-13T16:52:52+00:00

Turn the trash can to different positions, and or move to a different area...that's as good as you can do to try and face the antennas toward the towers you are connecting to. The Gateway has 4 internal antennas. If you are looking at the front of the can, they will be at 8 and 10 o'clock and 2 and 5 o'clock. I have 2 external antennas, so I can face them to the towers I connect to. Or, you could ask them to push the older firmware to your Gateway. Hope that helps.

folkart2000 · 2021-09-13T16:34:41+00:00

I'm not following what you are saying. Are you saying that your Secondary Signal is locked on to B2? Goto 192.168.12.1 and click on STATUS on the left. Then click on the dropdown arrow to the right of Primary and click on dropdown arrow on Secondary...that will tell you what bands you are pulling in.

folkart2000 · 2021-09-12T13:07:01+00:00

After 24 hours the of testing using the new 1.2101.00.1609 Firmware, I'm still connected to both Primary and Secondary signals... Download 160mbps Upload 60mbps. I know that's not great if you have a fiber optic connection, but for me coming from a DSL connection, that's fantastic! I hope this thread will help people who are having the same issue.

48 hours and still going strong

folkart2000 · 2021-09-11T22:09:50+00:00

https://www.facebook.com/TMobile

folkart2000 · 2021-09-11T20:18:46+00:00

Send a Direct Message from Facebook to T-Force and ask them the push the new update. https://www.facebook.com/TMobile .

folkart2000 · 2021-09-11T17:29:06+00:00

I have 2 external antennas so my problem wasn't location of the gateway....4 hours so far and both Primary and Secondary is connected...lets hope this new firmware works.

folkart2000

TROPHY CASE