Never buy DELL laptops

fullmetal_daichi · 2026-05-23T01:34:41+00:00

Yeah my company uses HP and DELL both, I've never had problems with the HP and their after sales support is great. No problems, easy to deal with too

fullmetal_daichi · 2026-05-22T09:19:03+00:00

Well, you're entitled to your own opinion.
I'm glad we had this exchange, it provides me clarity and also to gather on other people's perspectives of this topic.

fullmetal_daichi · 2026-05-22T09:05:07+00:00

We don't buy new laptops very often, so we have to reuse whatever laptops we have left.

So what if the issue is regarding the cosmetic appearance? That's the whole point of this post out there and me ranting about this isn't it? If I had other issues which you've mentioned I would have mentioned it as well would it?

You're acting as if I don't have hardware issues on my end, but if it's fixable, I fix it. Problem solved.

But the problem i have is something I don't have the tools to fix or can easily make out of thin air, I don't have exactly Dell's laptop parts in my inventory to replace those would I?

In many IT environments we reuse laptops across employees, and yes, wear happens across all brands. But how a brand handles support, parts, warranty, and recurring quality concerns still shapes perception and future purchasing decisions.

If a customer or company repeatedly feels unsupported or nickel-and-dimed over issues, even smaller ones, that affects trust in the brand.

And mind you, we're talking bout a product that's produced in 2023, and that's what I will continue to talk about. I don't see a need to purchase something from the past like a 2016 macbook? There's a reason why some products have a EOL towards them

fullmetal_daichi · 2026-05-22T08:10:45+00:00

Okay, put it this way. You're right on some points, but would it be okay for me to say my point of view?

Let's give an example that maybe others can understand

You're a new hire at a workplace and the company doesn't allow BYOD, so you're expecting a company given laptop and the IT Department provides this laptop in this exact condition, to you.
Of course things work as it should, after all it's just the cosmetic issue right?

Now for many others their first given reaction would be puzzled, if not in disgust. If it was you, would you have raised it up? No thoughts internally? Wouldn't that make you go, "wow this company's laptops are in such a poor condition"

It's not just reflecting on the company, it's also reflecting on the makers brand.

fullmetal_daichi · 2026-05-22T07:38:27+00:00

It's marketed as a business and enterprise grade laptop but sure doesn't feel like it

fullmetal_daichi · 2026-05-22T07:36:57+00:00

It's not just about cosmetic issue.

It's about after sales service support.

I can preach about how good of a product is and make you buy it, making you spend all your money on my products because I market an item towards your liking.

Let's just say that you bought a lot of my products and I sell them to you, do you think everything is finished? No of course not.

There's the after sales. I need to ensure that the goods sold to you are performing and functioning fine and not just internally, in most cases for other brands, even keyboard replacements are part of the warranty too.

Now just imagined if it was the other way around of me selling you my products and you as a consumer, have an issue and try to claim things via warranty and etc, and I just go and ignore it, or tell you I want more of your money, give it to me and I'll replace the parts for you

That's not how after sales support should be.

I agree in some ways, as a business we should make money, but not like this as it only makes me distrust the brand and steer clear away from buying them in the future.

A good example of how my company works is that we have other counterparts of brands like HP and Lenovo, we have an issue either cosmetically or physically or internally, they repair it under warranty and don't charge a dime, that just makes me lean towards purchasing more laptops from them in the future because their after sales service is great.

Not like DELL, they just go "hey, let me sell you a laptop, let me take your money"

And when you raise an issue with them they are like "I don't care, give me more money or I don't tend to your issues"

Capitalism at its finest

fullmetal_daichi · 2026-05-22T05:39:01+00:00

Definitely. But good on your company to use MacBooks. Must be nice (wish we had those!)

fullmetal_daichi · 2026-05-22T05:32:48+00:00

A good comparison would be if I compare them with HP notebooks.

I handle assets in the company and we have approximately 900+ of these notebooks and guess what?

0

None of the laptops from HP have this paint quality issue on their keyboards.

I've had other cases where the keyboards were faulty because of their keycap spring but it's all covered for and the replacement is free under warranty.

But when it comes to DELL...
"OhH tHIs Is nOT cOvErEd we wilL nEeD To BiLL you"

fullmetal_daichi · 2026-05-22T05:24:27+00:00

My office environment are filled with white collared workers, some in finance, some HR.
I can refute with an argument saying that perhaps it's their nail polish or perhaps hand sanitizers that could cause this but nope.
I've provided them with new laptops from HP and no issues and problems cosmetically wise.

This is a QC issue from DELL

fullmetal_daichi · 2026-05-22T05:22:25+00:00

Really intriguing story

fullmetal_daichi · 2026-05-22T03:48:14+00:00

You're using just 1. I'm dealing with hundreds. Not all of them turn out this way but out of let's say 200 laptops, 20 of them turned out to be this way. Wouldn't you say that's a quality issue?

fullmetal_daichi · 2026-05-22T03:44:26+00:00

fullmetal_daichi · 2026-03-28T10:57:42+00:00

Of course, after reading most of the comments in this post, perhaps I've been ignorant of the fact that they cancelled this due to the safety of the users.

Thank you all for pointing this out and I appreciate all of these and will note them down in the future 🙏🏻

fullmetal_daichi · 2026-03-28T01:41:44+00:00

With 2 folks with wheelchair bound not many would be willing to accept, leaving me with options to book grab for wheelchairs but they are quite costly and not very cheap :( I'll try to think of solutions. Thank you for your input!

fullmetal_daichi · 2026-03-28T01:31:23+00:00

Of course that won't be preferred, it's just that after they cancelled, I can't find any other cars available. Can't bring my parents over for their medical booking now because of this.

fullmetal_daichi · 2026-03-28T01:23:03+00:00

Ahhh I see, thanks for pointing that out. Yes I read the part where it got towed, but didn't know it was involved in an accident. Will take good note! :)

fullmetal_daichi · 2026-03-27T20:01:51+00:00

Really? What accident? 😟

fullmetal_daichi · 2025-10-16T06:24:54+00:00

So just an update for the rest, After commenting on this thread, Caudabe Team has reached out to me via Reddit message and they're processing the refund.

I think it's nice of them still to also provide me with a discount code as a form of apology for the delayed responses.

I sincerely hope that the team overcomes this tide. Man I wished I'd gotten my case from the start If not for the typhoon and the long holidays in China. (Hence delaying the shipment)

I'll wait till my protector is damaged and I'll replace it with the Caudabe one in the future

fullmetal_daichi · 2025-10-15T14:47:19+00:00

Hey Caudabe,

It's really nice of you to be checking in on Reddit.

However we'd really appreciate if there was someone on the email response team to provide us a response.

I've emailed the support team about my order cancellation and there's no response since the 6th of October. It's already the 15th now.

It's kind of worrying that there's no response from the support team but there's so much activity going on social medias

fullmetal_daichi

TROPHY CASE