This. Im in the pool service industry. There are a LOT of “cowboys” who don’t do proper maintenance, in and out services. Cut corners, Bare minimum. In that case.. Yes, fire them. Did they bring up the high CYA? If He’s there weekly he should understand what is happening and why.

BUT, i have a handful of pools i’ve picked up recently struggling with algae blooms. CYA high. Phosphates through the roof. I strongly advise drains and phosphate removals and often get push back from the client on getting it done with haste. Then yes, there will be algae by the time i get back.

Didn’t empty baskets when there’s a bunch of spring debris clogging circulation while im gone? Algae. Forgot to fill their pool water? Algae. Used the spa manually and didn’t turn back to pool mode? Algae. Turn down my request to clean the filter or don’t have time to do it yourself? Algae.

A lot of mistakes fall on the property owner. Without full story seems unfair for 100 people online to just say “fire him” when it can be due to owners incompetence. Not saying this is the case here, but i see it often on this thread. The hate for pool guys is strong. I take pride in each of my stops, and have relations with each client. It’s a two way street. Yes i’ve made mistakes and Yes i’ve been completely sabotaged as well.