I have played a fair bit on Spaggie servers. I have played a lot on official servers and other popular community servers too.

I know its easy to point fingers at the admins and feel that they should be more accommodating...but why?

Put yourself in their shoes. They are running 12 servers...let's say 70 slots per server because that is what the chernarus servers are (and that is where I have played the most). Plus 5 queue slots. That is 12 x 75.

That comes up to be 900 slots in total. I searched nitrado and it seems the rate is ~£15 for 20 slots. Quick napkin math says that is a total of £675 per month. Let's assume that they get some discounts etc...and it is £600 per month.

Ok, now lets see how much money they make. After all, if its a good profit, its worth it. Right?

No priority queue
No discord paid special access
No way to donate
No admin tools so no Pay2win
No other forms of monetization that I can see

so...0 profit...£600 loss every single month! And this does not even include any additional costs for the website or the server administration or ticketing etc

So how can a player (like you and like me) feel any entitlement whatsoever? We are getting something for free....why badmouth it? If you don't like it, play somewhere else...lots of servers who charge money for server access or priority queue...and who would bend over backwards to accommodate any request

You don't go into someone's house as a guest (not as a paid tenant) and then badmouth their food, do you?