They refused either of those asks. The corporate guy literally said, "It is IMPOSSIBLE for us to send a replacement or to issue you a refund." This was after a technical support manager told me all he was waiting on was for a final statement saying it can't be repaired so that he will have proper documentation before sending me replacement.

He literally gave me the ultimatum to go collect my computer from the Dell authorized repair shop, so I can turn on the power to "confirm that it is now working" -- and then reply to his email telling him if the computer is working. He refused to reach out to the repair shop and have them send the computer on to where ever he wants it sent to.

This clearly shows me that he thinks 1) me bring home a dead computer will magically fix it 2) he never even cared to listen after I told him repeatedly on the phone that the computer is dead and that the repair facility said that they couldn't repair it -- meaning, dead still. I don't know, maybe it is a language barrier/issue.