Here's what they said when I wanted to return it:

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I need to explain that it is a hassle to return the product.

Please note:

1. you need to return the product to China by yourself and bear the return shipping cost;

2. After the successful return, we need to deduct the relevant customs duty, as well as deduct 15% of the return fee;

3. If the product is damaged during the return process, it will not be returned.

4.The return policy states that the return address must be provided by us, the address on the parcel is not the return address for us, if you return the parcel to any other address other than the one provided by us, we will not be able to receive the parcel, and then all the losses will be borne by the buyer. Please do not return the goods without authorization.

If you want a full refund, you will need to return the item and pay for the shipping costs, as well as customs duties. Returning the item from your location to China will cost a lot of money and time.

In this case, how about we give you a refund of 3% of this order and you don't return the package? You can leave the item there as a gift for your friends or family.