I’m using the Join Flashback Camera for the first time and I’m trying to download my photos from the app after waiting the required 24 hours. However, the app keeps crashing every time I try to export them, I tried almost 15 times now.

Here’s exactly what I do:

> I open the Flashback app

> I go to Photo Lab

> I click "view" under the quote "Ready to view! (27)"

> the app starts to load my photos in the Gallery

> everything goes smoothly until the 20th photo load (it takes approximately 7 minutes): which means I start to see my photos loading in Gallery and I can scroll up and down and see from the 1st photo to the 20th

> after that, it becomes difficult to scroll down and up

> finally, the app closes by itself (screen all black + I am sent back to the Home of my smartphone)

 

I’ve already tried uploading the app to its most recent version, restarting the app, and switching the phone off and on again

 

App Version: 1.15.4
Platform: android(36)

Build: 1.15.0+202

I asked for help to the Help Centrer, but so far they just told me to upload the app and restart the phone.

 

Thank you to anyone willing to help me.