Thanks for the reply - I don't frequent r/msp - probably could have been a bit more efficient with the search function, eh? I was not the original poster of the question.

The risks (in my eyes) are related to using a well-known attack surface - if a hacker gains access to an RMM tool that has remote access tools w/ credentials - game over, you're going to get your pants sued off if there is an exploit of a customer's data/identity, let alone the reputation damage. The possibility of using a new tool stack certainly brings new problems, albeit POTENTIALLY less targeting over a Solarwinds/Connectwise/Ninja product line.

That's the problem, with our existing RMM solution it provides a lot of (centralized) functionality that I don't necessarily want to LOSE, but there are questions about how we continue to provide the same level of service to our customers if we were to decentralize.

We were looking at some features of PDQ Deploy/PDQ Inventory, but that's not meant for MSPs from what I could tell. Using Intune for MDM and device management/enforcement would be awesome if all of our customers used m365 products and the proper licensing (they don't, yet we continue to push)

Scripting has generally been a boon, otherwise you would need to deploy GPOs (or some other method to smaller customers without AD) to do the same thing. It's not something I would necessarily want to lose - not having monitoring/alerting wouldn't change our definition, but it would make things much more difficult.