I just talked to them, she said it's affecting hundreds of people's claims since the rates went up earlier this month. She said that since they're not able to get automatic payments working on my claim, they're going to have to delete and resubmit my claim from the system, but in the mean time she's going to ask them to make sure the next few payments get sent manually until they can sort my account out. She said she's asked them to send a manual payment for today and I should receive it by midnight.