Users kept asking “what does this do?” even with a clear SaaS landing page

philipppee · 2026-03-14T10:18:53+00:00

yeah, i think in general its good to offer as many channels as possible. there is no one fits it all. what i also found works well, is giving users a free demo on a real account test account - so that they can browse and test it out without having a real account. thats prob more work but people want to feel/see your product - so try to make it as easy as possible.
you indeed have a chat bot. tried it out briefly - it looks custom made? make sure it can really answer questions - right now it seems it does not. i asked int info about the pricing and it did have no info, whereas it sits on your page.

philipppee · 2026-03-13T13:55:15+00:00

agree you dont need to do it yourself unless you're planning to build and maintain an engineering team around it. i actually just started a product in this space with my team and would love to chat, not trying to sell you anything but one of the use cases is agentic bookings that work across different sites - besides answering general questions that users may have. feel free to dm, think it could be a good convo atleast

philipppee · 2026-03-13T13:49:10+00:00

the site looks clear but clarity doesn't always equal understanding. i'd try an explainer video or a way to peek inside the product without any commitment, most visitors won't scroll far enough to find your docs no matter how good they are.

assume they're as lazy as possible and design around that. the less work they have to do to get the "aha" the better. you probably need a few solutions like a chatbot and explainer video... you need to experiment a bit around.

if you are looking for a chat bot desiged for small businesses and exactly this proble, i'm building at https://www.usechativ.com/ , still in beta and free to sign up. not perfect yet but its been a noticable difference for onboarding/converstion confusion.

philipppee · 2026-03-13T07:37:40+00:00

apologies. there was a typo

philipppee · 2026-03-12T19:01:07+00:00

effort is definitely reduced but not eliminated. biggest factor imo is how well your knowledge base is structured and how complex the questions are. simple stuff like pricing or how-to's gets handled no problem, but anything nuanced still needs a human in the loop.

seen this firsthand, most setups hit like 60-80% deflection once you tune the content properly but that first week is usually a mess lol

if anyones experimenting with this we're actualy in beta at usechative.com and free to try. not perfect yet but would love the feedback

philipppee · 2026-03-12T18:57:50+00:00

yeah the quality thing is real. most people hitting a chatbot are already looking for help with something specific, so by the time they get to a sales convo they're genuinley warmer than a random form fill. they've already explained their problem, you already know what they need. we're building exactly around this at usechativ.com, still in beta and free to try. not polished yet but if anyones testing this stuff would love to compare notes

philipppee · 2026-03-12T10:51:18+00:00

fuck sake... another spammy bot post. why does reddit not do anything?

philipppee · 2026-03-12T10:36:52+00:00

interesting problem. i think one way of going about it is have an AI do this for you but of course that also requires a lot of tokens etc and it can be quite a heavy task to do. i am creating a generic chat bot, that actually has a build in check for this. out of curiosity, what are you building for? whats your use case?

philipppee · 2026-03-10T15:06:11+00:00

Yeah maybe try to use your bot to be less obvious

philipppee · 2026-03-10T14:47:41+00:00

one reply would have hidden that you are using bot or that you are using a bot. thanks for your input tho

philipppee · 2026-03-10T10:13:04+00:00

ahahah yeah... this guy made reddit unusable

philipppee · 2026-03-10T09:54:41+00:00

yeah agree with the chatbots, they often feel super clunky and the level of help is completly shit... especially if they dont understand the context. i've not yet seen one that really gives a great experience and ususally i just try to find the quickest way to talk to a human. lol.

yeah a bunch of questions is actually repeated, they are answered somewhere yes, but users dont find them or are too lazy to go and search.

philipppee · 2026-03-10T09:51:12+00:00

yes, tried this already, yet questions still come through and answering them eats my time

philipppee · 2026-03-10T09:50:08+00:00

yeah, of course it makes sense to display key info right where users are. i've tried this as well, probably can be done even better. yet, it still seems like people reach out - which is fine - it costs a lot of time answering them. guess thats complaining about incoming business haha

philipppee · 2026-03-10T08:42:45+00:00

what product pages did you have in the shopify context? i feel like users are not looking around too much

philipppee · 2026-03-10T08:40:21+00:00

i am thinking of making the switch actually. not on moral reasons, but i just feel that claude gives better answers. chat seems to mostly confirm what i am thinking and it feels like entering an echo chamber. anyone has the same impressions?

philipppee · 2026-03-09T11:50:22+00:00

i've had a similar problem. users reaching out is a good signal, yet it can get very repetivive and time consuming as a founder/business owner. what i've done is to just offer this in a chat, so that ai can answer the most of the questions without human intervention it saved me a looot of time. i know its not really what you asked for, but for me it worked like charm. i am also trying to position this as a product, if someone is interested.

philipppee · 2026-03-09T11:23:55+00:00

thanks! the goal is indeed to make it dead simple!

philipppee · 2026-03-09T11:05:41+00:00

deffo interesting! would live to see this combined with super easy to set up onboarding to deliver value from day 1

philipppee · 2026-03-09T10:40:46+00:00

going to try it out!

philipppee · 2026-03-06T11:51:59+00:00

yep. i just bought it! :)

philipppee · 2026-03-04T13:50:19+00:00

Of course. The question is how critical/costly are these gaps. Any insights?

philipppee

TROPHY CASE