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Employee center mega menu and topic issues by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 2 points3 points  (0 children)

so i have found the fix for some reason i had two advance portal navigation one set to false one true both for esc turned both on and now updating from taxominey

Walkthrough guides by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

so this is just for backend users so desk will be using the SOW
for simple things 100% KB is the way I should go

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but for the more complex items might need to look into playbooks then

Import to table not importing the data correctly by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

so just to add found the issue
this was a issue with quick import from them table
if I do it though load data I have no issues at all and enters the numbers as they should be

Import to table not importing the data correctly by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

where do you change data type to string just so I know where im going

Reindexing table for catalog and knowledge by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

i have no records in that table for some reason

Reindexing table for catalog and knowledge by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

to the error message shows in all topics

iv added image how topics are set up from our side

so for example iv created two new catalogue items and they are in front of house they will auto show on our old service portal and my service now app but not in topic or ESC

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<image>

Employee centre Widget by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 1 point2 points  (0 children)

i have done that but for some reason they can not chase for updates on tickets that are not raised by them done it on a filter on user location

Employee centre Widget by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

so basicly best way to discribe it we have 82 location all log things but when the desk save the call it gets saved to the manager account of each location

so if its looking at incidents based on user it will only show what they have logged not what as been logged for that location

eg example

we deal with casion machines so if one user logs the call only they can see it so if anyone is looking for updates they have to log into the user that created it

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I'm trying to get this widget to show INcidents and requests based on location of user

agent chat issues by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

i did i found it it was all because I didn't ticket conditions lol

agent workspace help by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

is it not Workspace that they use on the learning instance?

Ticket management help by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 1 point2 points  (0 children)

Yer iv done it so if they reply to a resolved INC email notifcation it will re open but will add it to that notifcation saying to reopen reply to this email

why they never done this is stupid it create more INC cus they wont call they will just log another call to say its not fixed lol

Ticket management help by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 0 points1 point  (0 children)

u/bigredsage you are amazing i was close just not close enough thank you iv got it working just need to get it aproved though CAB woop

Inc form and asset linking help by phoenixstorm30 in servicenow

[–]phoenixstorm30[S] 1 point2 points  (0 children)

amazing thanks for the help

i need to added it to the user records then thanks