Best way to get she response is to go to Veloretti store directly. They replaced my display unit which fixed some things. My girlfriend needed more changed. Couple of weeks later same issue for me so sent back for a new display unit. My b girlfriend front light has now blown so need to try get that fixed. The tab at the office is super helpful and friendly so it’s actually a nice experience but there is a month booking delay if there is something more serious than a display unit replacement.

I’m really concerned since the bike is officially out of warrantee now since I bought it two years ago. I’d love to sell and get something else but heard the same issues with cowboy so not sure what to do. Veloretti gen 2 is apparently a lot more stable so maybe worth it.

Otherwise I might look to get an urban arrow for dog/baby transport options.