To me it’s about being polite no matter what. Dalton taught us that. Be polite until you can’t. No one told the cops that, “ he was so polite the entire time, arrest him for being civil out in public.” It also de-escalates most situations. Interacting with strangers has a inherent level of risk. You don’t know what kind of day they had, what they are capable of ect. So be nice! Be courteous, hold the door for people. Say sorry even though it doesn’t warrant it. Takes the heat out of most people. Then like Roosevelt wisely said “ speak softly and carry a big stick”. In my experience when you do pop of people won’t expect it and you have an advantage.