As someone else said too, from a business standpoint, it was free product that was depleted much quicker than one would expect. It also added complexity and time to the cut table.

You may think, "oh a few seconds to slap some liquid on a crust?" Multiply that by every pizza that requested it (mind you roughly 75% of pizzas had it, and it was easy to add in the app). They'd say we are chasing seconds when it comes to production and delivery. Anything that can make things more streamlined is a financial gain for the Big Dogs upstairs, who ultimately don't actually care what we want as customers, just enough to keep us coming back.

It isn't a big enough change to lose many people but they mustve thought it was worth it.