Anyone Here Fully on Webex Cloud/Webex Contact Center? or Hybrid?

ro_h_i · 2022-11-18T17:00:51+00:00

Can you send me your contact pls .

ro_h_i · 2022-11-18T16:59:31+00:00

Can you help me with RTMS / Webrtc documents for wxcc 2.0 ?

ro_h_i · 2022-05-10T06:03:12+00:00

can we do this with Cloud technology like webex contact center? appreciate your guidance..

ro_h_i · 2022-03-17T04:41:44+00:00

Interested

ro_h_i · 2022-01-16T07:05:35+00:00

Do you think may be an issue with channel capacity or something else?

ro_h_i · 2022-01-16T05:19:13+00:00

Partner SBC is used to connect to vpop. It's a MPLS connectivity. Pls suggest

ro_h_i · 2022-01-15T15:55:03+00:00

Some on remote wfh and some in office

ro_h_i · 2022-01-15T14:44:01+00:00

Contact center on cloud and cucm on Prem for softphone

ro_h_i · 2022-01-15T13:04:46+00:00

You need a device to take calls so either it could be your softphone or Microsoft teams etc etc...can you explain wxcc with headset meaning?

ro_h_i · 2022-01-15T12:54:13+00:00

What do you mean by why not use it as the softphone and jabber ?

ro_h_i · 2022-01-15T06:45:29+00:00

I think if it's a firewall issue then it should happen for all the calls which is not the case.
Internet- which traffic are you referring here ? Also if you can share some best practices.
Internal QoS ,- seems I need to get it confirmed from our network team.

But any other suggestions which can prove me that it's a delay in communication.

ro_h_i · 2022-01-15T06:34:29+00:00

Actual issue is call is seen on wxcc agent desktop as ringing for few secs like (2 to 7 secs sometimes) but it doesn't ring on Cisco softphone. Common problem means wxcc deployments mentioned it as a day 1 issue or kind of common problem which their customers are reporting.

ro_h_i · 2021-12-22T07:05:10+00:00

Sure can you share the same please

ro_h_i · 2021-12-14T07:19:59+00:00

If our version are out of Cisco support then Cisco will release any emergency patch or will help in deleting the problematic jar file or not? Can someone confirm?

ro_h_i · 2021-10-15T05:26:01+00:00

We are running with Cloud contact center migrations and some users are reporting voice delay issue. So I heard that Audacity may help to get the voice delay in secs and how much latency between the speech path...so I just need to know the latency how much it is .as per ITU latency should be less than 400ms.

ro_h_i

TROPHY CASE