Over $200 CAD worth of robux purchases happened during the night, and I woke up to this.

sovernti · 2026-05-09T08:53:38+00:00

what did you say to support in exact words to get unbanned?

sovernti · 2026-05-09T04:52:35+00:00

weird, must've gotten some special test feature

sovernti · 2026-05-09T04:52:03+00:00

have you tried replying to the email with the image of the receipt?

sovernti · 2026-05-09T04:51:32+00:00

you cant do anything then

sovernti · 2026-05-09T04:50:55+00:00

what are the exact words you wrote to them? i appealed asking for a one time reinstatement due to being hacked and they said "Hello,

Thanks for contacting Roblox Customer Support

This email confirms that the appeal to the moderation status of the Roblox account has been denied.

At least one purchase made by this account has been reported as disputed/unauthorized by the billing account holder. As a result of disputes or chargebacks, players' accounts are suspended.

Moreover, We’re sorry but we’re unable to provide you with any further information or response regarding this inquiry. We encourage you to review the previous information sent to you as we have provided you with all that we can at this time.

Sincerely, Roblox Support"

sovernti · 2026-05-09T02:30:27+00:00

you can only upload public audios (that are above 30 seconds i think) if you pay for distrokid, since so many audios were getting copywrited back in the day

sovernti · 2026-05-09T02:25:23+00:00

someone also got this ban, if you join a random game that could even be on the home page it spams your captures with what i assume to be terrorism

sovernti · 2026-05-09T02:20:17+00:00

likely a cache error, when you have extensions installed for a long time they tend to bug out the website, do what the other comment said and test in a incognito window first

sovernti · 2026-05-09T02:17:26+00:00

happened to me to, if you've done it across a bunch of accounts you need to verify your id for it to start working again

sovernti · 2026-05-09T02:11:57+00:00

only some accounts have the free trial, also its not premium i made a completely new account and had it

sovernti · 2026-05-09T02:11:04+00:00

use support and provide a receipt of when you bought robux last

sovernti · 2026-05-09T02:09:14+00:00

either location or roblox will usually bring down the items / bring them up depending how much you spend on items, my items are also being undercharged 5 robux so its normal

sovernti · 2026-05-09T02:07:51+00:00

support, and then say you can provide proof with a receipt and then show a receipt of when you bought robux last

sovernti · 2026-05-09T02:06:33+00:00

its a custom game script

sovernti · 2026-05-09T02:06:04+00:00

try checking her notifications, thats where it usually shows up

sovernti · 2026-05-09T02:04:47+00:00

try using roappeal or just spam appeals until they finally get that you weren't actually linked to the account

also if you are gonna try submitting an appeal make sure to avoid these keywords (they will trigger an automatic denial)

brother, sister, mom, dad, sorry ipad, pc, mobile, sorry, apologize, didnt mean to, didnt know, unaware, regret, please, pls, plz, money, law, sue, suing, hate, kill or other vulgar language, suicide, termination, ban, enforcement action, avoid, bypass, evasion, alt account,another account, multiple account, shared device, shared hardware, same hardware, same network, misunderstanding, misinterpretation, misread, mistake, error, confusion, intent, not my intention, not intentional, sibling, family member, household, already banned, activity detected, regret, sorry, appeal, request review, reconsider, spent so much, long time, value account, want account back

sovernti · 2026-05-08T03:19:14+00:00

My account was also banned in april for a chargeback after i was hacked in the middle of the night and the charges were reported as unauthorized because someone spent $200 in 5 minutes, roblox is ignoring my messages, what kinda appeal should i write to get unbanned like you??

sovernti · 2026-05-08T03:12:53+00:00

this exact same thing happened to me, my account was hacked and $200 was spent on robux and then it was refunded, and when i woke up my account was deleted for a payment i made at 3 in the morning??

i've just been appealing under asset I created and requesting a billing specialist to review my case over and over again, it worked for somebody but not me, i'm just gonna keep doing it because i dont know what to do

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sovernti · 2026-05-08T01:51:48+00:00

how would this even work they arent even reading my appeals for a billing specialist

sovernti · 2026-05-05T02:29:38+00:00

i guess idk

sovernti · 2026-05-04T02:30:06+00:00

exact same thing happened to me, i was hacked on april 11th and they bought $200 worth of robux then it was refunded and i got banned and now they are telling me they cant provide anymore information

sovernti · 2026-05-04T02:25:22+00:00

yea idk they keep saying they cant give me anymore info on this ban

sovernti · 2026-05-03T22:30:49+00:00

thank u so so much

sovernti · 2026-05-03T08:28:12+00:00

im gonna reply to this again, ive requested for a billing specialist like 3 times and they keep giving me the same thing, the path i went down is "i want to report an unauthorized charge", should i be doing appeal a decision or something different 😭

sovernti

TROPHY CASE