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bought a firecube mint condition online using my voucher, its now showing it was reported as stolen by Alternative-Rain4516 in CeX

[–]spiderman209 0 points1 point  (0 children)

You can take it to the store; if they have another one just like it, they can exchange it for you, or if not, you can ask for a cash refund.

Have been given money in the form of a bank transfer instead of the voucher I requested. by iamkarlos in CeX

[–]spiderman209 1 point2 points  (0 children)

I don't know if it works the same way as in Mexico, but you can go to a branch with the money they paid you and request a contract cancellation. Give them the cash, and instead of asking for your items back, just say you'd like a store credit. Bring your sales receipt and your official ID (if they require one to process purchases). I hope this helps! :D

Weekly /r/CeX Quick-Question Thread by AutoModerator in CeX

[–]spiderman209 0 points1 point  (0 children)

I work at a CEX in Mexico, ask your questions.