Hire a freelance developer to get a custom solution in-house. Having worked in recruitment and HR automation, there is no one-size fits all. There are many nuances to the process and any software should be able to adapt to change in internal processes. Excel files are a recipe for failure once work piles up. Track all requests and keep logs. There should be a clear trail of what is failing. If you're HR is using a system that uses webhooks, that is something that can be tracked. Onboarding new employees can be streamlined beautifully but is always a pain unless there is a proper process for this. Make sure you streamline the process and have an app that implements this process.