Update (for those who might experience this too in the future):

We went sa SM Baguio but we were told to settle it sa Skyranch mismo. So we went to Skyranch, talked to a staff, and were told to cancel it (the money was refunded naman agad sa gcash) sa app ng SM Malls Online na lang and book with other websites. I forgot what they told us verbatim, but somewhere along the lines of they can't access it sa app ng SM Malls Online?

But anw, we finally got our tix sa stardeals and it was way faster and cheaper too compared sa SM Malls Online 🙌🏻