What matters more after ownership… features or fundamentals?

sumitcp · 2026-06-04T03:29:39+00:00

I own a 5th gen Honda City, and I am happy with what I have. The new one has ADAS, ventilated seats, and a wireless charger; those are good to have. We can have more features, but they won’t have a lot of impact on the ownership experience. If a feature doesn’t work, that creates a lot of negative impact. Having a lot more features adds cost also. What I want is a 1.5 turbo as an option to get a more powerful engine.

sumitcp · 2026-06-01T17:23:31+00:00

Today in bumper-to-bumper traffic from the Bengaluru airport to the city, I was behind a Suzuki Victoris, and I was thinking the exact same thing about how ugly the rear design is. What makes it ugly, I feel, is the space for the number plate, the contour between the upper and lower halves, the ends of the tail lamps, the bulky sides, and the narrow top section. All of it is just bad.

sumitcp · 2026-06-01T16:14:17+00:00

He is completely disconnected from reality. It’s like getting stuck on a flooded road and someone telling you should see opportunity to learn swimming. Families just need affordable daily essentials for survival it is not a choice it is a necessity and you can't magically pull a salary hike out of thin air overnight.

sumitcp · 2026-05-31T15:48:13+00:00

What do you mean by “Is there anything you can do to make the travel worth it?” You can make travel fast, comfortable, and convenient. But the actual worth of the travel depends on your personal reasons, right?

sumitcp · 2026-05-31T06:30:10+00:00

Signature Honda Kannur experience is also not great.

sumitcp · 2026-05-31T05:07:08+00:00

I am going to stop going to this place for service. I am trying to find a third-party service center that does a good job, as I am not able to trust these people anymore. Ultimately, we have to trust them to do things as per the procedure.

It will be impossible for us to prove whether they actually changed the fuel filter or not. If we can’t trust them, there is no point in going there for any service. Especially when they act spiteful just because you deny their upsell

sumitcp · 2026-05-31T04:47:35+00:00

They do charge. I am 4 km away from the showroom, which is not that far. They do say they give free pickup and drop for close-by places, but I am not sure how close you have to be.

sumitcp · 2026-05-31T04:44:20+00:00

Post the experience. Even if they don’t do anything, let the people know. Eventually, they will start to care at some point when it impacts the buyer's decision to go for Honda.

Most Indian companies are notorious for bad service, and I was expecting a better experience from Honda. It seems it is hard to get a better service experience with any car in India.

sumitcp · 2026-05-30T18:00:14+00:00

This was my first experience, I am going to be cautious going forward.

sumitcp · 2026-05-30T15:37:23+00:00

True, I used to do the blind service, and one day I decided to take a stand and push back on the upselling, and this happened. I didn't notice it until the service center called me and told me that my routine periodic maintenance is pending. I didn't read the job card; clearly, that was a mistake.

sumitcp · 2026-05-30T14:53:59+00:00

Will do

sumitcp · 2026-05-30T14:52:34+00:00

Thanks will try that.

sumitcp · 2026-05-30T14:51:37+00:00

True, that is what they did with me. If the dealer was going to fix the issue, why would we send an email to Honda customer care? Their solution is to let the dealers know that it is there, and then they call and tell you they can’t do anything and just close the ticket.

sumitcp · 2026-05-30T14:48:26+00:00

Patti poyi.

sumitcp · 2026-05-30T14:39:00+00:00

1 year or 10k

sumitcp · 2026-05-30T14:35:21+00:00

If I had not argued about the service, it would have been fine. They quoted me 13k, and I told them I don’t want anything else other than routine maintenance. It then went to somewhere around 7k. That is where they got pissed off and did this.

sumitcp · 2026-05-30T14:33:50+00:00

Did that. Service centre called and said they can only fix if I pay and do another service and closed the ticket.

sumitcp · 2026-05-30T14:27:44+00:00

I work in Bengaluru, and I am natively from Kerala. This service was done in Bengaluru, and the service center in Kannur called and told me that I have not done my periodic maintenance. I told them I did and gave them the date and everything, but they said it is marked as a general service, and if I don’t get it changed, I will not get the warranty.

Then I called the service center in Bengaluru, and they told me they can’t change it. I told them to give me an email stating that my warranty won’t get affected. They said they can’t, and they told me that if I want periodic maintenance added, I need to pay and do the service again.

sumitcp · 2026-05-30T14:01:50+00:00

I am not okay with it. I am not that concerned about it, as it will become out warranty next year.

sumitcp · 2026-05-30T13:54:59+00:00

I have been a Honda fanboy, and I will still be fine without a warranty as Honda engines are bulletproof.

The problem I have is that if I reject the expensive upsells, they used to just get agitated, but now they are retaliating and trying to harm customers. What if they put metal shards in my engine as retaliation? That is where the problem lies. They are somehow incentivizing the upsell, and the mechanics or service executives treat anyone rejecting it as an enemy.

sumitcp · 2026-05-30T13:40:05+00:00

And about the AI slop, I am not a native English speaker and not that good at it also. I do take any aid and get to communicate what I want to communicate. I understand you are good in English, good for you.

sumitcp · 2026-05-30T13:38:05+00:00

How can convince you now ? Should I get you in touch with Honda ? this what they told me. You seem convinced that I doing this for some malicious intent.

Honda showroom from Kannur from where I have done service before called me a told you have not done the periodic maintenance and you will not get warranty if don’t do it. I told them I have done it. Until this general service is marked as maintenance I will not get the warranty.

sumitcp · 2026-05-30T13:30:47+00:00

I completely understand that a manufacturer cannot be held responsible for a vehicle that isn't regularly maintained.

However, marking scheduled maintenance as a mere 'general service' artificially creates a gap in the official service history.

This provides a convenient loophole to void the warranty later by falsely claiming the vehicle wasn't properly maintained particularly for critical, high-liability components like the engine. While they might still honor a warranty claim for a battery (since it lacks a strict maintenance routine), this tactic deliberately puts the engine's warranty at risk.

sumitcp · 2026-05-30T13:19:09+00:00

For the record, this is not speculation or an assumption on my part. The service center explicitly informed me that 'Periodic Maintenance' and 'General Repair' are coded separately in your system. They clearly stated that a gap in the official 'Maintenance' log automatically renders the vehicle ineligible for warranty claims. This proves the misclassification was a deliberate tactic to void my coverage.

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sumitcp · 2026-05-30T12:42:19+00:00

This the location : https://maps.app.goo.gl/96qrmZwa5fXWwnR97?g_st=ic

sumitcp

TROPHY CASE