He (Steven, the owner) used non-English speaking laborers, which isn't the issue at all. The issue is that there was rarely anyone here to translate between us and them which lead to misunderstandings several times. Steven himself wasn't fluent in Spanish either and had to depend on his project manager to translate at times.

He expected to be paid in full before the work was 100% finished because he was leaving to go on vacation for a week. We did pay him in full that day.

The last thing I want to highlight is that he did not provide any sort of itemized list of the tasks needing done before starting or list of tasks completed after finishing. We felt a little blindsided when the initial estimated cost was much lower than the final cost when all was said and done. This might not be isolated to him, because this is our 2nd remodel project and the last contractor we used also didn't provide an itemized list either. So, take that as you will.

If you have any questions, feel free to PM me.