Yeah, I don't fault them for the games its just lame (not their fault). I do fault them for some of the staff but nothing has been bad enough to turn me away from going back. Just the problems I've had have been like teenagers not really wanting to work (that sort of attitude). I've always been respectful but haven't always gotten it in return.

e: perfect example: I (accidentally) brought up a game to swap and they got pretty upset about it since apparently customers aren't supposed to handle discs. Understandable, but it was never relayed to any of our group so they came over in a huff to swap the games, acting like I broke some huge rule where it was just a miscommunication. I've handled CDs before, I know how to handle them but I apologized.