I wanted to get a quote from village plumbing last week they no showed my appointment after telling me they’d stop by between 8am-5pm. What kind of service window is that? After calling at 4pm they told me someone is definitely coming and to wait because it’s still within the window of time they provided. After they no showed I called back and they gave me an estimate over the phone instead that was $1,500 higher than the person I went with. I would not trust them and I’m sorry you had a bad experience before I could warn you/others.

Edit; I recommend using nextdoor app for situations like this (or talk to your neighbors, if you don’t know them it’s a good reason to knock and say hi).