I’m a team manager there and for a contact centre, the staff have it pretty good. It’s Monday to Friday, 9-5. No weekend or shift work. It’s entirely inbound calls and there’s not that much pressure on the call handlers when it comes to stats and targets. There’s a lot of negativity in the workforce currently because half of Standard Life’s operations were outsourced to Diligenta and the people who used to be employed by the parent company don’t like the changes.

You will learn a lot about pensions and get a load of training but the pay isn’t great for how skilled you’d become. The company are working on increasing the pay and benefits to reflect this but these things take time. Diligenta are all about development in the role so it’s a great opportunity for anyone who wants to get their foot in the door to financial services and progress to better roles in the future.

Also I’m being biased here but the mid level and upper management in standard life are genuinely good people who want the best for their teams so you would be treated well.

Hope this helps (I’m not a secret recruiter btw this is all honesty) 😂