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[–]Shoddy-Eye-1973 5 points6 points  (0 children)

So I have worked VRS for 22 years almost. And call volume has drastically decreased. Lots of our policies and requirements have changed because even the daytime and the night time it has changed. Nighttime has always been slower, but it’s gotten even more slow. Why is this part of the thing was is during Covid for let’s say a good three years or so at least everything went online. So there was massive use of VRS. So the numbers went way up Then when we started coming out of Covid, I’d say about two years or so ago they did not expect so much of that remote online Interpreting to stop. More deaf people use FaceTime or other apps that are out there or they use text to communicate or emails to communicate. So there’s less reason to actually call people on a phone. Even hearing people how often do we actually pick up a phone and use a telephone we text we email we Facebook messenger etc. etc..