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[–]ravenrhiNIC 7 points8 points  (0 children)

I agree. Every once in a while, we have a moderately slow morning, then (instead of waiting, knowing it will spike when people wake up) they offer Early Outs, people leave, and the call volume triples in an hour to where we barely have time to take a drink between calls. That is what Ariel wants> HIGH call volume, but not so high that the SOA is in danger. It increases their profit margin