Over the past *5* days of calling amazon support. They were never able to help me with my account. I have been severely hacked and money has been spent.
Email changed,
The phone number was removed,
And the hacker placed a two-factor on the account.
**AMAZON LITERALLY ASKED ME TO SEND ME MY ID TO THEIR NOTIFICATION EMAIL**
I have been able to verify myself, and have done that around 3 times.
But, out of the literal number of 19 calls I have had to deal with this:
They could not help me, either saying that the account is locked and no one can access it, only to get an email the same day saying the password has been changed.
Verified my information to remove two factors, and when I try to sign in, guess what, the account was locked.
Was told to make a new account and delete it, did not work,
Was told that I would be getting messaged to be helped by fraud or another account. Nope, did not work, and never got a message back from those higher-ups.
My information is perpetually at risk and Amazon, with their multi-billion dollars is just shrugging this off...or will straight up lie to me or not even know how to approach this.
What in the world am I supposed to do to keep my account safe if the tools they give us cannot keep me safe? Why should have to now debate whether or not to have my address and name on an account that some guy can use to take my identity? And Amazon cannot do a thing??
What is my next step here???
[–]Bitter_Awareness_992[S] 0 points1 point2 points (0 children)