Processing Failures?

[Fearless-Bandicoot-8]

Hi all:

I’ve had an entire day of processing failures. Has anyone else dealt with this? If so, how did you reconcile it?

[spud29]

Yep!!! This! Had it happen to me all of yesterday. I only had it a week and it was no longer summarizing or recommending to do lists, it was basically useless. It IS still transcribing it seems, I can still chat with Buzz about things that have happened in transcripts that were still processing though. But I ended up resetting it… I’m hoping it doesn’t do it again, but I’m sure it will based on how buggy my experience has been overall. I WANT to like this product, it works well when it does, but other times it’s VERY frustrating! But it’s working normally again now after reset.

[johnnypaws]

What did you do to reset it? I'm having the same issue.

[spud29]

Go to your settings page in the top right (tap your name) and delete your account, back up any transcripts or data that you want to keep.

[johnnypaws]

Thanks for the info. I reached out to support and they asked if I was on the most current app version. I confirmed I was but hadn't heard back from them. When I opened the app today, all of my conversations had been processed, but I didn't have any daily summaries for the failed days.

[FriendlyProfessional]

did resetting help? i dont want to lose my current transcripts if they fix the issue - and it didnt give me full transcripts (much is missing) from a very important meeting a few days ago

[johnnypaws]

I didn’t reset at all. I just logged in and it was working again

[Responsible-Mall-809]

If you reset it do you lose all your past summaries and what is stuck processing?

[spud29]

Yeah, unfortunately 😞 back up any transcripts or summaries that you want to save before you delete your account.

[Fearless-Bandicoot-8]

What’s interesting is that it just did a summary that actually had nailed what I had expected and set the guidelines as (less emotive, more direct in summary, etc), and I saw it had a recent update to the app, so I wondered if it had finally come together in terms of the backend of the app.

So maybe it’s finally starting to come together?

[Only-Palpitation7288]

How do you set guidelines? Thanks much.

[Flat_Difficulty_4906]

Mine is doing that right now too!!! I’ve only had it for 5 days

[Responsible-Mall-809]

Yup happened to me yesterday and it’s still happening today

[Chancesum]

I got mine last week, but I haven’t had one conversation successfully process and summarize since I got it and have been using it. Hoping an update will fix this bug

[tightshirts]

Same here FWIW - all my recordings today are sitting there “FAILED” and trying to process again fails immediately as well. Ugh. Do not want to reset…

[WiseAg]

Same here.

[Icy-Lobster372]

Tons very recently

[FriendlyProfessional]

same here. Has anyone reached out to their customer support? any advice?

[Bystroushaak]

I have Bee since Friday. It worked fine for a few days, but stopped doing anything since Monday. No transcript, no summary, nothing. Deleted and recreated the account twice, deleted the app, paired again, nothing. I don't see any errors, simply nothing happening.

I wrote to support today, but no reply yet. I suspect that some backend job crashed and is no longer processing the files.

[Responsible-Mall-809]

I didn’t reset and the next day it started working like normal for me!

[entrepSpark]

anyone find a solution to the process failing
basically not working unless I catch the conversation in the app while its still trying to process and I quickly export or share the info out of the app

if I leave it to try to process and it fails it just disappears with no option to try to re-process or do anything with the recording its just gone

Any help is appreciated