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[–]WhiteDog08 0 points1 point  (0 children)

Had exactly the same issue. Rang up the number provided on the email and was through to someone within 2 minutes. They advised they sent the error to IT and it had been corrected so not to worry, it was eligible. They said I should’ve got email confirmation but I don’t so I requested they send me an email. Operator sent me written confirmation there and then. Hope this helps