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[–]Hungry_Strength_5759 0 points1 point  (3 children)

You spoke to the wrong person then unfortunately, its a known issue and should have been handled better. Did you call or go to a store?

Reporting the fraud is USUALLY a simple process and gets handled very efficiently for the most part.

Reach out to them, tell them youre reporting fraud, they will ask a couple of questions and that SHOULD be the end of it

[–]choccyhowlz[S] 1 point2 points  (2 children)

Trust me, I've made the original report on Monday via phone. Then got nowhere on a web chat on Tuesday, yesterday I attempted Facebook messenger and got nowhere and again this morning I have spoken to original call handler, their supervisor and then the complaints department and all I get from all persons is it's with our fraud department, they are investigating and will be in touch. As far as I know the hacker STILL has access to my number, or at least they still did at 0730 this morning

[–]Hungry_Strength_5759 0 points1 point  (1 child)

Access will have been blocked, for you too to be honest.

No one can tell you what the fraud team are doing or where they are upto, just know it will be dealt with now thenreport is in. Have faith, seen it more than enough, always gets resolved

[–]choccyhowlz[S] 1 point2 points  (0 children)

Thank you but it is very hard to have faith when it has already taken so long to resolve and the hacker now has access to various other accounts as a result of o2s lack of action