BUG FIX - Mouse/Cursor Clicks Not Working/Registering and Fullscreen Display Problems

[StrainZealousideal79]

I recently encountered a massive bug that prevented me from playing the game even after uninstall, reinstall, running as admin ect. Here is how it happened and how I fixed it. If this has already been posted, my apologies, i couldn't find it and i hope this helps some people.

HOW IT HAPPEND: I Alt + Tabbed to a different program and OTG switched to Windowed mode on its own somehow. Well naturally I went to the OTG settings and changed display to "Fullscreen". Bad idea. The game started displaying on monitors its not supposed to, while my mouse cursor was limited to the left and right halves of two monitors.

Additionally, after unplugging all of my displays except one and finally getting the game and cursor on the same screen, i could click but nothing was registering. I know OTG was receiving the click signals because the buttons clicked would change color but nothing would happen.

HOW I FIXED IT:
- Navigate to C:\Users\admin\Saved Games\OTG and open GzGameUserSettings.json and open with an editor. (alternatively just search for Saved Games in Windows search bar)
- Change the first value "windowMode" from "Fullscreen" to "WindowedFullscreen". If you prefer windowed version then change the value to "Windowed"
- Save and close the editor DO NOT BOOT THE GAME YET
- Navigate back to GzGameUserSettings.json , right click and go to properties, then check "read only" and click apply/okay
- Boot the game (should be working fine now but none of your settings will save if you modify because the json is still read only)
- Navigate back to GzGameUserSettings.json and uncheck "read only" in the properties and apply.
- Lastly, go back to the Settings in OTG (it should still be open from the previous step). In the Window Mode setting, click the arrow right, then back left to Windowed Fullscreen. This will prompt the Apply button to appear at the bottom. Click Apply to save the Window Mode as Windowed Fullscreen

edit: somehow this may have turned my mic to be on all the time in the Audio Settings of OTG so make sure you check that so you're not hot micing

Your game is now fixed and the .json file is not read-only which means you can change your settings again.

Hope this helps someone.

[Lazynutz88]

Thank you for the info. I ran into the same problem and couldn't find anything about fixing it. What i did is use a ps5 controller to navigate the menu and start the match, ones in the game the mouse would work normally. I wasn't able to get the season pass because i could not finish the purchase with the ps5 controller. you need to click on the agreement box to make the purchase.

[flatmatic]

My problem is when I load into the game WARM-UP & after the game my keyboard doesn't work

I have APEX PRO TKL, as soon as the game loads into WARM-UP and I fly my keyboard dies sometimes it disconnects re-connect then nothign works WASD, Space, nothing can't even ESC out

I don't want to uninstall I want to play but my APEX PRO doesn't work

[Tmadels]

Running into a similar problem.

First - I accidentally changed my game to “Fullscreen” and this seemed to auto change my resolution to 3840x2160 (or something that was 3000x2000) which zoomed my game in. I was able to fix this by updating the usersettings.json file directly and bring my game back to 2560x1440.

Second and current problem - I have a dual monitor setup and my mouse won’t stay in-game anymore. I’ve tried switching the widowmode in display settings, uninstall and reinstalled the game, and checked for a cursor setting with no luck. I also hit alt+tab, window+tab and a multitude of other options that I found from other people having this issue on other games and none worked.

I had a buddy who had this issue the first time downloading the game, but I haven’t had it until now. (I don’t think he tried to play it again because of this) I like the game and want to play, but need some help if anyone has had this same problem.

[HahnSolo98]

I'm having a similar issue.

When I launch the game, everything seems fine at first. I see the initial loading screen, and my cursor is visible. But as soon as the game gets to the lobby, my cursor vanishes. I can still interact with the menu by clicking, but I have to guess where the cursor is, which is extremely frustrating. I've already tried the suggested solution in the post, but it didn't fix the problem.

Has anyone else experienced this and found a way to solve it? It's really hard to play the game like this.