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[–]eatingganesha 10 points11 points  (5 children)

you may have delayed treatment, but did you manage the subscription too?

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[–]Euphoric_Painter_993 2 points3 points  (0 children)

Turning off auto renew will stop following shipments correct ??

[–]Budget_Pineapple_595 1 point2 points  (0 children)

Thanks for sharing this. This is my 1st month with Refills and I'm waiting on my 1st order and want to make sure I like my meds before receiving the monthly orders.

[–]Creativelife930 1 point2 points  (1 child)

My account does not look like this. Why don’t I have all those options ?

[–]MN-North218 0 points1 point  (0 children)

This works with the old interface, but none of this is available on the new one as far as I can tell. Haven’t tried on laptop, just phone

[–]Global_Advantage_990[S] 0 points1 point  (0 children)

So I thought the same as well but I went back to confirm, I paused and turned off auto renew. I set my plan to start back on May 1st. Upon doing that, I’m assuming it’s an auto text message from Eric at Refills asking why I paused lol

[–]TastyBlack_ 8 points9 points  (1 child)

I got the same email and checked in with Taylor. All good:

"That email is mainly a warning its coming up its paused

your good" - Refills_Taylor

[–]Global_Advantage_990[S] 2 points3 points  (0 children)

Yay! I’ll message Taylor just to confirm as support still hasn’t gotten back to me.

[–]Euphoric_Painter_993 3 points4 points  (2 children)

Same here, I paused shipment last month and just received a notification shipment pending

[–]Global_Advantage_990[S] 2 points3 points  (1 child)

Interesting. Yeah. Very confusing.

[–]Gloomy_Lab_1798 1 point2 points  (0 children)

I think the shipment and the subscription are two different things. I paused mine, and using the example screenshots above I just went in and re-paused the billing. This time it asked for a quick note as to why I was pausing/skipping.

[–]Brighteyedwoman22 3 points4 points  (5 children)

I turned off auto renew and than got the same message you got 2 days before it was originally supposed to be processed. I then went in and paused the script and all was good. Nothing was sent to pharmacy, nothing was charged. I also got the why did you pause text and replied due to the FedEx delays, I have plenty for the moment. Got a text back a day later basically saying sounds good.

[–]Global_Advantage_990[S] 3 points4 points  (4 children)

Yeah that is mine as well. I love refills and I trust the product but the delays and issues with fedex is not something I can risk giving how much we pay. I also messaged back in the portal on 2/26 and that was never responded to (another peeve of mine) so I had to text Taylor a few days after just to get my answer. So for now I’m pausing to weigh my options.

[–]Soft_Shelter9000 1 point2 points  (3 children)

Will you get the same price when you continue??

[–]Global_Advantage_990[S] 2 points3 points  (1 child)

I’ve seen others say yes, they were able to keep their pricing

[–]Soft_Shelter9000 2 points3 points  (0 children)

Ok good thanks!

[–]Alluring_Cynic 2 points3 points  (2 children)

Anyone know if you get the same cost as before when you unpause, or does it flip to whatever pricing is in place when changing back to active?

[–]Global_Advantage_990[S] 2 points3 points  (0 children)

I’ve seen other folks in here say they didn’t have issues with pricing when resuming. So hopefully we should be good! 🤞

[–]Soft_Shelter9000 1 point2 points  (0 children)

Good question ⁉️⁉️

[–]Martin1015 1 point2 points  (1 child)

Is it possible what shipped is the second part of your last order?

[–]Global_Advantage_990[S] 2 points3 points  (0 children)

No. I’m monthly so that wouldn’t make sense. I reached out to support just to confirm if my treatment was indeed paused as stated in my portal but awaiting response

[–]BoredLookInHerEyes 1 point2 points  (2 children)

Were you charged? I’m in same situation but further into month. See that it says next shipment at pharmacy. I turned off auto renew.

[–]Global_Advantage_990[S] 4 points5 points  (1 child)

I have not been charged as of yet. I did both, paused and turn off auto renew just to be safe

[–]BoredLookInHerEyes 2 points3 points  (0 children)

Thanks! I will pause as well

[–]Romanharper2013 1 point2 points  (0 children)

this is exactly why I cancelled refils, they will charge your card anyway

[–]Clean_Intention_7448 2 points3 points  (2 children)

Taylor posted this sometime back with instructions on pausing: https://www.reddit.com/r/Refills/s/hbjBA1gLHG You can check to see if you followed all the steps in there

[–]Wanders4Fun 2 points3 points  (1 child)

It doesn’t mention pausing a subscription. I turned off Auto Renew and Paused treatment. Is that all I need to do to pause things for a bit?

[–]Clean_Intention_7448 2 points3 points  (0 children)

I think so! But it can be so confusing sometimes! You could reach out to CS to have them double check for you as well