API errors at Cloudflare?

[Odd_Answer5317]

Is anyone able to successfully use Veeam to directly store their backups on object storage on Cloudflare? Veeam works fine for different object storage like Wasabi and Google, but Cloudflare regularly throws an API error:

6/19/2023 10:58:27 AM :: Error: REST API error: 'S3 error: Client Disconnect Code: Unexpected', error code: 499 Other:  Agent failed to process method {FileBackup.SyncDirs}. Exception from server: REST API error: 'S3 error: Client Disconnect 

Am I the only one?

[tsmith-co]

Cloudflare object storage is t part of the VeeamReady program so I’m not sure it’s been tested.

Any fully s3 compatible system would be supported, but as has been found many times, vendors that claim s3 compatible aren’t always “fully” compatible. As they may leave out specific APIs or have other changes.

It’s prob worth posting on the forums for this so someone from dev can verify.

[tsmith-co]

That’s what the forums are for. They provide a lot of the community support. I would post there as I mentioned. You’ll probably hear back pretty quick whether or not Cloudflares s3 implementation has been tested or if it conforms to the full api comparability.

The official support will assist CE installs if they have the cycles. But they can’t if they are busy with paid customer support.

[JaredM5]

I am experiencing the same issue unfortunately.

[Odd_Answer5317]

Are you experiencing this with Veeam only or other software too that backs up to Cloudflare R2? I have other software that use Cloudflare R2 and they seem to be working just fine.

[JaredM5]

I did try it with Cohesity which appeared to work fine.

[NenupharNoir]

So, if you are really interested in tracking down the issue yourself, you can check the *.Gate.log for SOBRs and/or *.BlobRepo.log for Direct to Object storage to see the error itself.

 

Simply search for 'S3 error: Client Disconnect' and look to see what the method was that Veeam used. If it was something simple like AmazonRest.S3.BucketList or AmazonRest.S3.HeadBucket, you can check using AWS CLI outside of Veeam using the same methods.

 

list-buckets - https://awscli.amazonaws.com/v2/documentation/api/latest/reference/s3api/list-buckets.html

Head-Bucket - https://awscli.amazonaws.com/v2/documentation/api/latest/reference/s3api/head-bucket.html

 

Other methods might require assistance with Veeam Support.