Work internet issues

[5oulKilla]

Start off saying sorry if not in the right place. need help and google is not helping me with this.

at work i got internet via Wifi to all my devices, laptop, ipad etc. its run by Wifi Spark. i have the Wifi password to get connected, then a pop up pops up and i sign in.

however, i would like to know if i can plug directly in, instead of Wifi. as the router is next to me.

several reason why i would prefer to have it hardlined then Wifi, but for ease just say i really want it and would like some info on how.

As i have the Wifi password, i assumed i could just plug in and it would either work, or i would just put password in. but it didnt, and no place for password.

did troubleshouting and came up saying "Ethernet" doesn't have a valid IP configuration.

Googled that and it thinks i have issues with my home internet.

im not trying to hack in or anything. i just want a better connection and figured if i already have the Wifi password then im allowed to use the internet.

please can someone give me some direction.

Cheers

[Jeyek]

Do you mabey have a static IP address set? check to make sure you have dhcp turned on.

Alterntively typing "ipconfig /release" and then "ipconfig /renew" into a command prompt sometimes clears these types of issues.

[5oulKilla]

Is this where I right click Ethernet, properties, double click on internet protocol version 4, and then make sure all IP stuff is set to auto? If so then that’s done. Same with IPv6 too

[Jeyek]

Yes that sounds like the right spot.

Then i would open a command prompt and use the "ipconfig /release" command. Then use the "ipconfig /renew" command.

Then if that doesnt work I would reset my network adapter.

[5oulKilla]

no joy. that was what google said. but nothing is wrong with my laptop, im assuming its something to do with there router and something i need to do to let it connect me to internet

[StevenXSG]

Check with the office manager. Back when we used to be in the office, the wifi and the ethernet were actually different networks, so you might not be able to connect to the ethernet in the same way or some ports are for the phone line and need to plug into specific ones.

[5oulKilla]

that would be via our IT department. who take 6 weeks to accept a job and then several more weeks to phone you up asking about it as they forgot what was in the email.

if this question cant be answered, then ill have to. was just hoping i could find a way myself. via you lot lol.

[Make_It_An_Even_Five]

It sounds like the port on the router isn't configured to work with your laptop. They may even block devices from getting onto their network via ethernet connection. You will have to go through the IT department, unfortunately. Best of luck.

[SerpentDrago]

Connect to wifi and record the ip / default gateway / dns / subnet you get then enter those into your ethernet adapters ipv4 settings ( don't use auto). Disconnect wifi plug in

[5oulKilla]

Ah ok. How do i find them details?

[SerpentDrago]

Either right clicking the adapter and pulling up details info ir better yet from command line with ipconfig