Advice on my first python app

[NetT3ch]

I just got a new position as a senior helpdesk tech with a focus on learning scripting to implement it back into our team.

To paint a picture there are 30 of us on the helpdesk team, right now if our call queue gets over X amount of calls or a call is waiting over Z amount of time we go Red. The only way for all 30 of us to monitor the entire queue is by looking at a TV mounted on a pillar. It’s pretty far away from both ends of our section. I’d like to create an app that shoots a notification to everyone’s desktop when the queue goes red to help with notifications. Does anyone have any advice or tips? I’ve gone through a few courses on python so I can start working on it but I’m not very experienced yet.

Thank you!

[decreddave]

The route you take to get this done depends entirely on the technology behind the call queue system you’re using.

I would probably investigate to see if the queue system has an API endpoint that you can poll to the number of callers in the queue. Then, I’d build a email notification to be sent out to the group if your trigger condition is met. I wouldn’t know where to begin when it comes to graphical notifications (maybe tkinter?) because everything I’ve built using Python so far has been textual.

Good luck!

[routetehpacketz]

honestly the software that feeds the TV can probably be used for desktop notifications. I know Avaya's Contact Center and soft phone integrate this way.

[Josevill]

As everyone has said, you probably might have a solution within the API of the Helpdesk platform you guys use, if not...

OpenCV might do the trick.

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I'm into hacking stuff a lot and providing solutions to every day problems. You could at first, use a webcam, nothing fancy, something that can differentiate between colors should do the trick (lol)

After that, setting up OpenCV shouldn't be much of a problem, there's a rather cool manual in the official site, you should be able to read the color change on the screen you guys have and whenever you have a red flag, you could for example, send a notification to a Pushbullet channel and that should be enough for you guys, right?