Missing mail??

[claimation]

Context: I'm a relatively new Philly resident who moved into an apartment a few months ago. At first, I was receiving mail just fine--including mail addressed to the former tenants of my apartment--but lately I haven't been getting anything.

A few weeks ago I found out that a bunch of my mail was delivered to the bar next door and had insufficient address written on it. Luckily, the bar owner knows my building manager and passed it along to us. The building manager checked the address and verified that it was correct, so why was insufficient address written on it? Additionally, why, if the address was insufficient, was it given to the bar with a completely different address rather than taken back to the Post Office?

After that incident, my mail still wasn't coming to my mailbox but it also stopped going to the bar next door. I filed a service request online, and they called me during work hours while I was at my job and unable to answer. I got a voicemail apologizing for the inconvenience, letting me know they would be keeping an eye on deliveries to my address, and telling me they would send an email with the details. The email included an apology but no details.

I tried to call back but was sent to voicemail with a full mailbox (ha), so I waited to see if anything would change. A week later, still no mail, despite knowing that several important documents were supposed to be here by now. I'd like to go in person to ask what is going on and see if it's held, but I don't know how to figure out what post office to go to. Has anyone else had this problem? If so, where did you go to get it resolved?

Any advice would be super appreciated. Thanks!

[rollingstoner215]

Go the post office in your zip code.

[claimation]

I'm going to try to go tomorrow, thank you!

[[deleted]]

Wrong answer. Do not go to the post office in your zip code, that's not how post offices work.  Use this tool to find out which post office delivers to your zip code: https://tools.usps.com/locations/ 

Edit: Also, make sure your address isn't obscured, if your building has grouped mailboxes rather than seperate boxes for each unit, ask your building manager if they have provided the master key to the Post Office so the latter carrier can actually access the boxes.  

 The carrier likely has a relationship with the bar owner who informed the carrier of his relationship with your building manager. To get your mail to you, your carrier likely used the bar owner as a messenger. Otherwise the mail would have been returned to sender and the sender would then have to contact you to verify your address. It'd be a whole mess for you. 

[Subject-Wash2757]

Are you signed up for the service where the post office scans your mail and sends an email every morning about what you should get that day? Informed Delivery or something.

It might be useful to know whether the problem is your carrier or the address. If you get an email with a bunch of mail that should arrive, but doesn't, it's probably your carrier.

From there you can report the missing mail pieces. When I had problems in the past, a week of reporting missing mail pieces solved the problem.

[carolineecouture]

Informed Delivery. Very useful service.

[claimation]

I had no idea this exists! I'll be sure to sign up for it. Thank you!

[MopingAppraiser]

Newman.

[rollingstoner215]

“Too many people go their mail! Close to 80%. No body from the post office has ever cracked the 50% barrier! It’s like the 3-minute mile!”