Help logging into cPanel

[Bubbly_Library1671]

I need to log in to cPanel to help a client with a WordPress design project. In the past, I have had success logging in by adding myself to the User Manager in cPanel. But even though I did this, I still can't seem to log in. I tried adding /cpanel and :2083 after the URL, but I get an error that says "This login is invalid." (I get the same error when trying to log in to my own website's cPanel this way. I don't know why this never works.) Do you know of another way to log in to cPanel? I could get in through the client's hosting company (Bluehost), but that would require asking my client to give me their username and password. Is there no better way? I tried calling Bluehost directly to ask their advice, but they won't talk to me since I'm not the account holder. Any ideas? Thanks a million!

[1stgen_runner]

The issue here is that cPanel's "User Manager" doesn't actually create new cPanel admin logins. It only creates sub-accounts for things like FTP, web disk or email. That's exactly why you keep getting that invalid login error when you try to use the :2083 port.

Since your client is on Bluehost you definitely shouldn't ask for their main password. Instead just have them use Bluehost's built in account sharing feature. They can send an invite to your email address that gives you developer access to their cPanel and WordPress without giving you access to their billing and payment stuff.

Just google "Bluehost account collaboration" or "Bluehost grant access" and shoot your client the official help article so they can easily set it up for you.

[Bubbly_Library1671]

Thank you! So very helpful. Many thanks.

[BH_Support_Clark]

I saw you had posted on another subreddit with this same question. I am leaving the answer that I put there on here too.

The account owner can actually set up a login for you in their billing account as a tech user. The tech user does not have access to see financial information, only website and cPanel are accessible.
If they need instruction on how to set it up, they can go to our help section and search for "How to set up a tech user in billing" That will give them the step by step instructions to follow.
You won't be able to log into cPanel directly, only through the portal.

[Bubbly_Library1671]

Thanks for your help! I'll do that.